Della Spina - Retail interior

A ‘Pop-up’ Furniture System For an Optic Shop

Client

Della Spina

Year(s)

2023

An adaptable retail furniture system designed to support the customers' product selection process, enhance operational efficiency, and reflect the brand's core values.

Others about us:

  • AMZS has a rich tradition yet faces mobility challenges. Flexibility, agility, and innovation drive our mission. We grow as individuals and teams. To communicate our mission, we partnered with Sito, enabling us to overcome challenges and co-create efficient paths for new offers and upgrades.

    Lucija Sajevec

    CEO

    ,

    AMZS

  • Design research process proved essential in defining innovation opportunities when developing our sailing boats. It is exciting to hear that this process is now available in digital form.

    Andraž Mihelin

    CEO

    ,

    Seascape

  • Excellent collaboration that provided employees with the opportunity to express their needs and expectations for the new space and professionally guided the process through which we aligned priorities.

    Martina Knavs

    Strategic Projects

    ,

    Jožef Štefan Insitute

  • Over the duration of the project, our company has grown from 4 to 14 employees and has entered the US and Australian markets. Thanks to KCDM, we started using service design and began systematically managing our design processes.

    Andraž Mihelin

    CEO

    ,

    Seascape

  • Throughout the entire process, we have learned from Sito that we cannot address and resolve different needs and requirements using the methods we have known and been accustomed to until now. This is a significant gain that will help us in the development of our entire business, not just in space planning.

    Marin Medak

    Founder

    ,

    Della Spina

  • Sustainability is a core value at Intra Lighting, but often takes a back seat to quality, modularity, and culture, relying on individual employees. Efforts lacked consistent management and communication. Our collaboration sought to create a comprehensive sustainability strategy, with workshops producing valuable content for future solutions.

    Nika Furlan

    Head of Marketing

    ,

    Intra Lighting

  • Using Intuido, we were able to collect more than 300 insights in just 2 weeks, providing us with a better understanding of our users, their experiences and needs. The tool also enabled us to create organised and well-structured innovation guidelines that will help shape the development of our products and services in the future.

    Matija Torlak

    Product Director

    ,

    Plastika Skaza

Others about us:

  • Using Intuido, we were able to collect more than 300 insights in just 2 weeks, providing us with a better understanding of our users, their experiences and needs. The tool also enabled us to create organised and well-structured innovation guidelines that will help shape the development of our products and services in the future.

    Matija Torlak

    Product Director

    ,

    Plastika Skaza

  • Design research process proved essential in defining innovation opportunities when developing our sailing boats. It is exciting to hear that this process is now available in digital form.

    Andraž Mihelin

    CEO

    ,

    Seascape

  • Throughout the entire process, we have learned from Sito that we cannot address and resolve different needs and requirements using the methods we have known and been accustomed to until now. This is a significant gain that will help us in the development of our entire business, not just in space planning.

    Marin Medak

    Founder

    ,

    Della Spina

  • Excellent collaboration that provided employees with the opportunity to express their needs and expectations for the new space and professionally guided the process through which we aligned priorities.

    Martina Knavs

    Strategic Projects

    ,

    Jožef Štefan Insitute

  • AMZS has a rich tradition yet faces mobility challenges. Flexibility, agility, and innovation drive our mission. We grow as individuals and teams. To communicate our mission, we partnered with Sito, enabling us to overcome challenges and co-create efficient paths for new offers and upgrades.

    Lucija Sajevec

    CEO

    ,

    AMZS

  • Sustainability is a core value at Intra Lighting, but often takes a back seat to quality, modularity, and culture, relying on individual employees. Efforts lacked consistent management and communication. Our collaboration sought to create a comprehensive sustainability strategy, with workshops producing valuable content for future solutions.

    Nika Furlan

    Head of Marketing

    ,

    Intra Lighting

  • Over the duration of the project, our company has grown from 4 to 14 employees and has entered the US and Australian markets. Thanks to KCDM, we started using service design and began systematically managing our design processes.

    Andraž Mihelin

    CEO

    ,

    Seascape

Others about us:

  • Sustainability is a core value at Intra Lighting, but often takes a back seat to quality, modularity, and culture, relying on individual employees. Efforts lacked consistent management and communication. Our collaboration sought to create a comprehensive sustainability strategy, with workshops producing valuable content for future solutions.

    Nika Furlan

    Head of Marketing

    ,

    Intra Lighting

  • Excellent collaboration that provided employees with the opportunity to express their needs and expectations for the new space and professionally guided the process through which we aligned priorities.

    Martina Knavs

    Strategic Projects

    ,

    Jožef Štefan Insitute

  • Design research process proved essential in defining innovation opportunities when developing our sailing boats. It is exciting to hear that this process is now available in digital form.

    Andraž Mihelin

    CEO

    ,

    Seascape

  • AMZS has a rich tradition yet faces mobility challenges. Flexibility, agility, and innovation drive our mission. We grow as individuals and teams. To communicate our mission, we partnered with Sito, enabling us to overcome challenges and co-create efficient paths for new offers and upgrades.

    Lucija Sajevec

    CEO

    ,

    AMZS

  • Over the duration of the project, our company has grown from 4 to 14 employees and has entered the US and Australian markets. Thanks to KCDM, we started using service design and began systematically managing our design processes.

    Andraž Mihelin

    CEO

    ,

    Seascape

  • Throughout the entire process, we have learned from Sito that we cannot address and resolve different needs and requirements using the methods we have known and been accustomed to until now. This is a significant gain that will help us in the development of our entire business, not just in space planning.

    Marin Medak

    Founder

    ,

    Della Spina

  • Using Intuido, we were able to collect more than 300 insights in just 2 weeks, providing us with a better understanding of our users, their experiences and needs. The tool also enabled us to create organised and well-structured innovation guidelines that will help shape the development of our products and services in the future.

    Matija Torlak

    Product Director

    ,

    Plastika Skaza

The Challenge

Della Spina is a Slovenian producer and reseller of prescription and sunglasses. Their brand is built around affordability of eyewear; they provide quality glasses at an attainable price while giving clients an option to select from a wide range of shape and colour variations. What started as a small business is now growing and expanding to multiple shop locations, creating a need for an unified and adaptable interior solution.

Our objective was to develop a flexible furniture system and spatial layout that could adapt to the diverse characteristics of future retail spaces, enabling Della Spina to expand without the need for custom architectural solutions. As with all business touchpoints, the interior had to clearly communicate the Della Spina brand. This meant the final solution needed to be function-focused, honest, and almost utilitarian, encapsulating the core values while also capturing the company's unique, playful, and approachable character.

Our Approach

Retail space serves a dual purpose: it is essential for customer experience, supporting the selection process with clarity and accessibility, while also serving as a workspace that streamlines employee operations.

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We began by evaluating Della Spina’s existing interior from the customer’s perspective and conducted a co-creative workshop with employees. This collaborative session helped us gather insights on creating an optimal work environment and understanding customer behaviour patterns.

The Outcomes

Findings from our research guided the creation of a scalable furniture system and functional zones that adapt to various store layouts. The focal point of the new interior is the zig-zag display rack, which addresses the project’s main challenge: clearly presenting a wide range of products while adapting to changing inventory.


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This display system allows customers to browse options independently and at their own pace, minimising the need for staff assistance when trying on and returning glasses to the display. Consequently, employees can devote more time to customers who need personalised help. The design’s simplicity, functionality, and playful aesthetics reflect Della Spina’s identity, making the shelf display a distinctive and memorable brand element.

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Sales counters and work desks were designed to enhance client-seller interaction and optimise service delivery. Drawing from workshop insights, we created workstations that provide access to the right tools at crucial moments, with storage spaces tailored to each phase of the purchase journey. This ensures employees have everything they need to offer efficient and personalised service while keeping work surfaces tidy.


Throughout the entire process, we have learned from Sito that we cannot address and resolve different needs and requirements using the methods we have known and been accustomed to until now. This is a significant gain that will help us in the development of our entire business, not just in space planning.

Marin Medak - FounderDella Spina

What is the vision for your brand?

How do you see your industry going forward?

Get in touch to increase your product success rates and build a resilient, future-ready product portfolio with us:

What is the vision for your brand?

How do you see your industry going forward?

Get in touch to increase your product success rates and build a resilient, future-ready product portfolio with us:

What is the vision for your brand?

How do you see your industry going forward?

Get in touch to increase your product success rates and build a resilient, future-ready product portfolio with us: